2) Technical Support Engineer (3G/4G/5G)- Hyderabad, India

• Provide advanced technical support to Blue Arcus customers.
• Detailed troubleshooting of technical problems on live customer systems via remote access and direct communication with customer personnel.
• Occasional Installation and Commissioning of Blue Arcus systems at customer locations primarily in the Asia Pacific region.
• Occasional on-site technical support to Blue Arcus customers and partners where remote troubleshooting and resolution of technical issues is not possible.
• Preparation of weekly and monthly traffic statistics reports and face-to-face presentation of same to customer where required.
• Liaising directly with customer contacts daily.
• On-call, out-of-hours support on a rotating basis where you will be the initial point of contact for any network issue that arise. Out of hours support is defined as your availability to be the first point of contact for the resolution of issues as they arise. If own resolution is not possible within a reasonable timeframe, the issue will be escalated and handled by the escalation team.
• Systems integration of Blue Arcus products with other 3rd party products to allow full service offering to our customers.
• On-site support for customer trials and demonstrations of the Blue Arcus product suite.
• Rapid escalation to senior management of all issues which may significantly impact the level of service available to our customers.
• Clearing of assigned Trouble Tickets.
• Provide technical expertise for products to influence development efforts with documentation.
• To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

• Passionate about Customer Success
• Always learning, approaches each interaction with open mind, great listener and hands-on
• Requires B.E. in Electronics and Communication Engineering with 1-2 years of experience supporting/Designing/implementing IP networks.
• Good Verbal/Written Communication skills.
• Basic knowledge and understanding on Telecommunication (2G/3G/4G/5G) Technologies.
• Knowledge on Linux basic commands will be added advantage.
• Demonstrates self-assurance in own actions, judgments, and capabilities.
• Reporting and analysis skills.
• Experience in using a ticketing system for tasks management and team collaboration through resolution

4) Solutions Engineer (4G/5G Core) - Hyderabad, India

• Design, install and troubleshoot the telecommunication networks or systems.
• Working with complex network and switching systems.
• To ensure smooth transmission of data by configuring the networks.
• Fulfilling the objectives of company related to Telecom and Network.
• Maintain standards of Technical Excellence within the department.
• Ensure full understanding of Products and Services are cascaded through the organization.
• Embrace Core values along with change and provide constructive ideas for improving service, working methods, and environment.
• Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.
• On-site/Off-site support for customer trials and demonstrations of the Blue Arcus product suite.
• Design and develop solution for RFP/RFIs and proactive proposals. Support client workshops.
• Collaborate with internal stakeholders, product vendors, other third-party service providers and the customer in the strategic design process to translate business needs into enterprise level solutions.
• Demonstrate technical expertise in hardware capabilities, software requirements and systems integration.
• Customer engagement while working closely with Customer Unit Sales and Engagement Practices organizations.

• Understand the architecture and design of the 4G/5G core network to the extent of being able to install and deploy the platform for customer and partner engagements.
• End to end 4G/5G network technical understanding
• 4G & 5G Core Components, Architecture, Interfaces and Call flows
• Knowledge on Networking, Cloud concepts and Edge computing is a plus

• BS or MS in Computer Science, or Computer Engineering or acceptable equivalent
• Minimum 5 years of relevant experience. Customer facing role is a plus point.
• Experience in working for a wireless carrier solution provider is an added advantage
• Experience in putting together commercial proposals and development of business cases an added advantage.
• Solid background working with Telecom Networks especially 4G and 5G (Core & RAN).
• Knowledge in end-to-end solution of cellular and WiFi technologies
• Knowledge of telecom call-flows. Solid knowledge of customer business processes and frameworks for telecom best practice
• Excellent knowledge of IP networking and Internet technologies. Experience with IPv6 is highly desired.
• Experience in a solution provider environment is highly desired
• Excellent oral and written communication skills
• Excellent presentation skills needed.

5) Team Coordinator - Hyderabad, India

• Coordinate the daily affairs of the team’s logistical needs in event planning, meetings, and team communication.
• Provide support and help to the team leader and team members need.
• Provides direction and organization for the team.
• Assistant to the team leader, fulfilling any needed requirement the leader needs.
• Event planner where he/she takes responsibility for the logistics and theme of any given event.
• Takes care of the administrative aspects of the team.
• Gathering details and minutes during team meeting.
• Mediating appointments and messages between team members and team leader.
• Gathering the activities of the team.

• A bachelor’s degree in a related field such as communications, public relations, business management or organizational structure.
• 3 to 5 years experience in a related field.
• Organizational and interpersonal communication skills.
• Team building ability.
• Able to work independently.
• Ability to work and communicate with the general public.
• Training and developmental skills.
• Ability to plan event.
• Excellent oral and written communication skills.

6) Inside Sales - Hyderabad, India

• 3+ years of experience in Inside Sales.
• Contact prospective customers through a combination of telephone, e-mail, and direct mail contact in order to obtain appointments for sales representatives.
• Maintain and continually update a database of prospects that identifies the business or organization, contact person and title, current provider of services, and dates their contracts expire.
• Review prospect files of sales reps that have left the company for new lead information and review for data entry in data base.
• Proactively sell and close smaller commercial accounts without setting appointments, where applicable.
• Maintaining relationships with existing customers as well as development of new client base.
• Manage lead generation, pipeline creation and Sales.
• Scope opportunity and develop relationships with potential client.
• Value sell: Understand the individual and unique needs of customers.
• Support marketing activities with relevant content creation.
• Database management, Log Calls and Data in CRM, Excel sheets etc.
• Generating sales leads through execution of aggressive and innovative selling efforts.
• Find opportunities to develop business by identifying the potential customers.
• Achieve daily, monthly, and quarterly targets.

• Basic knowledge and understanding on Telecommunication (2G/3G/4G/5G) Technologies.
• Strong research ability.
• Excellent written and oral Communication Skills.
• Effective business writing skills for correspondence with directors and decision makers.
• History of work experience that demonstrates attention to detail skills and general business acumen.
• Result Oriented: Preference to candidates who have demonstrated success in meeting sales goals.
• Knowledge of Microsoft Office, Microsoft Excel, Word, PowerPoint, Outlook etc.
• You would be given preference if you have done end to end sales and international sales.
• History of work experience that demonstrates attention to detail skills and general business acumen.
• MBA, Sales, Marketing, or Business graduate/student seeking real-world experience

7) Technical Support Engineer - California, USA

• Implementation and Maintenance of LTE/3G/2G Turnkey solutions, Remote community Solutions and private networks.
• KPI Analysis and network performance enhancement based on network reports.
• Commissioning, operations and maintenance of Huawei BTS for technologies 4G/3G/2G and integration with core networks.
• Server installations, Linux & Ubuntu OS installations, Virtual machine configurations and maintenance.
• Audio codes Session Border controller’s configuration and Maintenance.
• Configuration and maintenance of Cisco and HP switches and Routers.
• Support on multiple network interconnecting interfaces like GX, GY, RO, RX, SIP and Radius.
• Support in BTS software upgrades, Linux and Ubuntu OS upgrades.
• Monitoring the network alarms and clearing them on high priority.
• LTE EPC support and maintenance for multiple clients.
• Support, monitoring and maintenance of 2G/3G MSC, RNC, BSC and Media gateways.
• Implementation and support for site to site IP Sec VPN, IPSec VTI tunnels with vendors like SAP.