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Roles and Responsibilities:

• Research, write, and update new and existing technical documents as assigned by the lead or manager.

• Independently work on documents such as product documentation, data sheets, installation guide, user guide, online help, release notes, protocol guides, patch notes.

• Deliver quality technical documents on time and on scope.

• Regularly update the lead or manager on the work status.

• Work in a fast-paced environment with limited supervision.

• Manage assignments in a professional and proactive manner

• Create paper-based and digital operating instructions, how-to manuals, “FAQs” pages to help customers, technical support and other members within the company

• Conduct usability studies to improve product design

• Obtain a deep understanding of products and services to translate complex product information into simple, polished and engaging content

• Independently gather information from subject matter experts to develop, organize and write procedure manuals, technical specifications, and process documentation

• Work with technical team to write clear and precise technical requirements and specifications that for internal and external projects

• Conduct usability studies to improve product design

• Responsible for managing the consistency of technical content and its use across departments including product development, manufacturing, marketing and customer relations

• Work with development and support leads to identify all documentation repositories

Skills:

• Write technical information in a clear, concise, and grammatically correct language

• Knowledge of Adobe FrameMaker, WebWorks ePublisher, Microsoft Visio, and Microsoft Office

• Excellent communication skills, both written and verbal

• Engineering degree in Electronics and Communication, Telecom highly desirable

• Strong aptitude to learn complex technical concepts quickly

• Good editing, problem solving, and organization skills

• Constantly think about creating, editing, reusing, and organizing content that will be easy to maintain as the documentation set scales

• Good team player

Technical Knowledge:

• Understand the architecture and design of the 4G/5G core network to the extent of being able to install and deploy the platform for customer and partner engagements.

• End to end 4G/5G network technical understanding

• 4G & 5G Core Components, Architecture, Interfaces and Call flows

• Knowledge on Networking, Cloud concepts and Edge computing is a plus

Job Description:

• Design, install and troubleshoot the telecommunication networks or systems.

• Working with complex network and switching systems.

• To ensure smooth transmission of data by configuring the networks.

• Fulfilling the objectives of company related to Telecom and Network.

• Maintain standards of Technical Excellence within the department

• Ensure full understanding of Products and Services are cascaded through the organization

• Embrace Core values along with change and provide constructive ideas for improving service, working methods, and environment

• Any other reasonable duties and responsibilities considered appropriate by the Management of the Company.

• On-site/Off-site support for customer trials and demonstrations of the Blue Arcus product suite. 

• Design and develop solution for RFP/RFIs and proactive proposals. Support client workshops.

• Collaborate with internal stakeholders, product vendors, other third-party service providers and the customer in the strategic design process to translate business needs into enterprise level solutions

• Demonstrate technical expertise in hardware capabilities, software requirements and systems integration

• Customer engagement while working closely with Customer Unit Sales and Engagement Practices organizations.

Competence:

• BS or MS in Computer Science, or Computer Engineering or acceptable equivalent

• Minimum 5 years of relevant experience. Customer facing role is a plus point.

• Experience in working for a wireless carrier solution provider is an added advantage

• Experience in putting together commercial proposals and development of business cases an added advantage.

• Solid background working with Telecom Networks especially 4G and 5G (Core & RAN).

• Knowledge in end-to-end solution of cellular and WiFi technologies

• Knowledge of telecom call-flows. Solid knowledge of customer business processes and frameworks for telecom best practice

• Excellent knowledge of IP networking and Internet technologies. Experience with IPv6 is highly desired.

• Experience in a solution provider environment is highly desired

• Excellent oral and written communication skills

• Excellent presentation skills needed.

TRAVEL: Ability to accommodate up to 30-50% travel including extended stays on customer sites when necessary.

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